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Here at Rachael Taylor Designs we hope you love everything you buy from us, but if for some reason you are not happy, send it back to us & we’ll do everything we can to turn that frown upside down.

This policy applies to this website only (www.rachaeltaylordesigns.com) & does not cover or apply to any other website or supplier who may provide Rachael Taylor’s licensed products. Please contact the specific website or supplier for more information on their return policy.

As a customer of www.rachaeltaylordesigns.com you have 30 days from the day you receive your goods to cancel your order & request a refund or exchange.

Exemptions and Exceptions

Unfortunately some items cannot be returned or refunded:

  • Sale items may not be returned (items discounted from their original price)
  • Personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customised aspect that makes the item unique to your requirements & therefore cannot be resold.
  • Gift vouchers

Before you send it back

Please don’t hesitate to contact us if you have a problem with an item. We may be able to resolve the issue without the need to return the product.

How to return an item

Please contact us & let us know the order number, product purchased & reason for returning within 30 days of receiving the product. This will help us deal with your return request more promptly.

All the information you need should be contained within your Order confirmation email.

Please then return your item(s) to the following address:

Rachael Taylor Studio

Returns Department

PO Box 277

LIVERPOOL

L25 8YX

Returns FAQ

I have opened the product, can I still return it?
Yes, as long as you have taken ‘reasonable care’ of the product & its packaging we will refund your item.
Please do not remove any labels, soil the products or damage them.

How should I package the returns?
We recommend that you return the goods in appropriate packaging & use a ‘signed for’ delivery method & obtain proof of postage. Please include the original packaging where possible & include a ‘sender’ name & address for our reference.

How long will it take to process my refund?
Refunds will be processed within 30 days of receiving the returned item(s), paid directly to your credit/debit card or PayPal account.